Last updated: 1 July 2025

At EaseMate, we stand behind the quality of our products. If something isn’t quite right, we’re here to help.

30-Day Return Policy

You may request a return within 30 days of delivery if you are not fully satisfied with your order.

To be eligible for a return:

  • The item must be unused and in its original packaging
  • You must provide proof of purchase (such as your order number or confirmation email)

To initiate a return, please contact us at hello@easemate.co.uk. We will respond within 1–2 business days with instructions.

Exchanges

We do not offer direct exchanges at this time. If you need a different item, please request a return and place a new order.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method within 5 to 10 business days.

Please note:

  • Original shipping charges (if applicable) are non-refundable unless the item was faulty or sent in error.

Items Not Eligible for Return

We cannot accept returns for:

  • Used hygiene-related items
  • Products not in their original packaging
  • Custom items, unless damaged or defective

If your order arrived damaged or faulty, please contact us and we will resolve the issue promptly.

1-Year No-Quibble Guarantee

All products are covered by our 1-Year No-Quibble Guarantee against manufacturing defects. This guarantee does not cover normal wear and tear, accidental damage, or misuse.

Contact Us

For any return-related queries, you can reach us at:
Email: hello@easemate.co.uk
Address: 71–75 Shelton Street, London, UK, WC2H 9JQ

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