Last updated: 1 July 2025

Welcome to EaseMate (www.easemate.co.uk), owned and operated by Bilateral Ventures Limited, located at 71–75 Shelton Street, London, UK, WC2H 9JQ. We respect your privacy and are committed to protecting your personal data.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase. Please read it carefully.

1. Who We Are

EaseMate provides comfort and protection products, including seat pads and accessories. Our legal entity is:
Bilateral Ventures Limited
Email: hello@easemate.co.uk
Website: www.easemate.co.uk

2. What Information We Collect

When you visit or interact with our site, we may collect:

Personal Information

  • Full name
  • Shipping and billing address
  • Email address
  • Phone number
  • Payment details (processed securely via third-party payment processors)

Technical Information

  • IP address
  • Browser type and version
  • Pages visited, time spent, and referring pages

We collect this data using cookies and analytics tools (like Google Analytics and Meta Pixel).

3. How We Use Your Information

We use your data to:

  • Process and fulfil your orders
  • Communicate order updates
  • Provide customer support
  • Improve our website and user experience
  • Send marketing emails (if you’ve opted in)
  • Prevent fraud and secure transactions

4. Sharing Your Information

We do not sell your personal data. We may share it with trusted third parties to:

  • Process payments (e.g. Stripe, PayPal, Revolut)
  • Deliver products (e.g. logistics and shipping providers)
  • Send transactional or marketing emails (e.g. Klaviyo, Mailchimp)
  • Provide analytics and ad tracking (e.g. Meta, Google)

All third parties are required to keep your data secure.

5. Your Data Rights (UK & GDPR)

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion
  • Withdraw consent for marketing at any time
  • Lodge a complaint with the UK’s Information Commissioner’s Office (ICO)

To exercise any of these rights, email us at: hello@easemate.co.uk

6. Cookies

We use cookies to enhance your experience, track site usage, and support ad personalisation. You can manage your cookie preferences in your browser settings.

7. How We Protect Your Data

We use encryption, secure servers, and trusted payment providers to protect your information. Only authorised staff have access to customer data.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Trustpilot). We are not responsible for their privacy practices.

9. Children’s Privacy

EaseMate does not knowingly collect or process data from anyone under the age of 16.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact Us

If you have questions or concerns, please contact us at:
Email: hello@easemate.co.uk
Address: 71–75 Shelton Street, London, UK, WC2H 9JQ

0