Last updated: 1 July 2025
Welcome to easemate.co.uk. These Terms and Conditions govern your use of our website and your relationship with EaseMate, owned by Bilateral Ventures Limited, located at 71–75 Shelton Street, London, UK, WC2H 9JQ. By accessing or purchasing from our site, you agree to be bound by these terms.
1. Company Information
EaseMate is operated by Bilateral Ventures Limited, a UK-based private ventures company.
Email: hello@easemate.co.uk
Website: www.easemate.co.uk
2. Products & Descriptions
We make every effort to display our products and their descriptions as accurately as possible. However, we cannot guarantee that colours, dimensions, or descriptions will be error-free. All products are sold subject to availability.
3. Ordering
When you place an order, you will receive an email acknowledging the details of your order. This does not constitute acceptance of your order. Acceptance occurs when your order is dispatched.
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or stock limitations.
4. Pricing & Payment
All prices are listed in GBP (£) and include applicable VAT unless stated otherwise.
We accept payments through secure third-party processors such as Stripe, PayPal, and Revolut.
Customers are charged immediately at checkout.
5. Shipping & Delivery
Estimated delivery times are provided at checkout. While we aim to deliver within this timeframe, delays may occasionally occur due to unforeseen circumstances.
Customers are responsible for ensuring accurate shipping information.
6. Returns & Refunds
We offer a 30-day refund policy for unused, unopened items in their original packaging.
To request a return, email us at hello@easemate.co.uk.
Refunds will be issued to the original payment method once the return is received and inspected.
Note: Custom or hygiene-related items may not be eligible for return unless faulty.
7. 1-Year No-Quibble Guarantee
Our products come with a 1-Year No-Quibble Guarantee against manufacturing defects.
This guarantee does not cover misuse, normal wear and tear, or accidental damage.
To make a claim, contact us at hello@easemate.co.uk with proof of purchase and issue details.
8. Intellectual Property
All content on this site—including text, images, graphics, logos, and design—is the property of EaseMate or its licensors. You may not copy, reproduce, or use our content without written permission.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of the website or products.
Our total liability is limited to the purchase price of the item in question.
10. Governing Law
These terms are governed by the laws of England and Wales.
By using this site, you agree that any legal dispute will be handled in UK courts.
11. Contact
If you have questions about these Terms and Conditions, you may contact us at:
Email: hello@easemate.co.uk
Address: 71–75 Shelton Street, London, UK, WC2H 9JQ